How To Install osTicket on CentOS 6

Install osTicket on CentOS 6

In this tutorial, we will show you how to install and configure of osTicket on your CentOS 6. For those of you who didn’t know, os-Ticket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. Generally Used for Help Desk services.

This article assumes you have at least basic knowledge of Linux, know how to use the shell, and most importantly, you host your site on your own VPS. The installation is quite simple. I will show you through the step-by-step installation osTicket on CentOS 6.

Install osTicket on CentOS 6

Step 1. First of all, make sure that all packages are up to date.

yum -y update

Step 2. Install LAMP server and include some PHP extensions.

yum install httpd httpd-devel 
yum install mysql mysql-server
yum install php php-cli php-common php-devel php-gd php-mbstring php-mysql php-xml php-imap php-zip php-zlib php-pdo

Start service Apache web server and MySQL also enable it to start on boot of the server:

service httpd start
service mysql start
chkconfig httpd on
chkconfig mysqld on

Step 3. Install osTicket.

Download the latest stable version of osTicket, At the moment of writing this article it is version 1.9.8:

mkdir -p /opt/osticket
wget http://osticket.com/sites/default/files/download/osTicket-v1.9.12.zip
unzip -d /opt/osticket /tmp/osTicket-v1.9.12.zip 
ln -s /opt/osticket/upload /var/www/html/support

We will need to change some folders permissions:

chown apache: -R /var/www/html/support /opt/osticket

Run the following commands to finalize the installation of osTicket:

cd /var/www/html/support 
cp include/ost-sampleconfig.php include/ost-config.php

Step 4. Configure MySQL Database for osTicket.

By default, MySQL is not hardened. You can secure MySQL using the mysql_secure_installation script. you should read and below each step carefully which will set a root password, remove anonymous users, disallow remote root login, and remove the test database and access to secure MySQL.

mysql_secure_installation

Next, we will need to log in to the MySQL console and create a database for osTicket. Run the following command:

mysql -u root -p

This will prompt you for a password, so enter your MySQL root password and hit Enter. Once you are logged in to your database server you need to create a database for the osTicket software:

mysql> create database support;
mysql> grant all on support.* to [email protected] identified by 'support';
mysql> \q

Step 5. Configure Apache webserver.

Create a new virtual host directive in Apache so you can access the osTicket installation on your server using your domain name:

nano /etc/httpd/conf/httpd.conf

Add the following lines at the end of the file:

<VirtualHost *:80>
 ServerAdmin [email protected]
 DocumentRoot /var/www/html/support
 ServerName support.yourdomain.com
 ServerAlias www.support.yourdomain.com
 <Directory /var/www/html/support/>
 Options FollowSymLinks
 AllowOverride All
 </Directory>
 ErrorLog /var/log/httpd/support.yourdomain.com-error_log
 CustomLog /var/log/httpd/support.yourdomain.com-access_log common
</VirtualHost>

Restart the Apache service for the changes to take effect:

service httpd restart

Step 6. Accessing osTicket.

osTicket will be available on HTTP port 80 by default. Open your favorite browser and navigate to http://support.yourdomain.com or http://support.server-ip and complete the required steps to finish the installation. If you are using a firewall, please open port 80 to enable access to the control panel.

Congratulations! You have successfully installed osTicket. Thanks for using this tutorial for installing osTicket (Open source ticketing tool) on CentOS 6 system. For additional help or useful information, we recommend you to check the official osTicket website.

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