In this tutorial we will show you how to install osTicket on Ubuntu 18.04 LTS. For those of you who didn’t know, osTicket is an open source ticket system often used for support. It is written in PHP and it comes with a simple and intuitive web interface used to manage, organize, track and archive all support ticket requests in your company
This article assumes you have at least basic knowledge of Linux, know how to use the shell, and most importantly, you host your site on your own VPS. The installation is quite simple and assumes you are running in the root account, if not you may need to add ‘sudo’ to the commands to get root privileges. I will show you through the step by step installation osTicket on Ubuntu 18.04 server.
Install osTicket on Ubuntu 18.04 LTS Bionic Beaver
Step 1. First make sure that all your system packages are up-to-date by running these following apt-get commands in the terminal.
Step 2. Install LAMP (Linux, Apache, MariaDB and PHP) server.
A Ubuntu 18.04 LAMP server is required. If you do not have LAMP installed, you can follow our guide here.
Step 3. Installing osTicket on Ubuntu 18.04.
We will download the latest stable version of osTicket, At the moment of writing this article it is version v1.14.1:
Edit database file and insert DB config:
We will need to change some folders permissions:
By default, MariaDB is not hardened. You can secure MariaDB using the mysql_secure_installation script. you should read and below each steps carefully which will set root password, remove anonymous users, disallow remote root login, and remove the test database and access to secure MariaDB:
Configure it like this:
Next we will need to log in to the MariaDB console and create a database for the osTicket. Run the following command:
This will prompt you for a password, so enter your MariaDB root password and hit Enter. Once you are logged in to your database server you need to create a database for osTicket installation:
Create a new virtual host directive in Apache. For example, create a new Apache configuration file named ‘osticket.conf’ on your virtual server:
Add the following lines:
Now, we can restart Apache web server so that the changes take place:
osTicket will be available on HTTP port 80 by default. Open your favorite browser and navigate to http://your-domain.com or http://server-ip-address and complete the required the steps to finish the installation.
Before you begin, the installer will check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.
Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.
Congratulation’s! You have successfully installed osTicket. Thanks for using this tutorial for installing osTicket on your Ubuntu 18.04 LTS system. For additional help or useful information, we recommend you to check the official osTicket website.