How To Install osTicket on CentOS 7

Install osTicket on CentOS 7

In this tutorial, we will show you how to install and configuration of osTicket on your CentOS 7 server. For those of you who didn’t know, os-Ticket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform and generally used for Help Desk services.

This article assumes you have at least basic knowledge of Linux, know how to use the shell, and most importantly, you host your site on your own VPS. The installation is quite simple and assumes you are running in the root account, if not you may need to add ‘sudo’ to the commands to get root privileges. I will show you through the step by step installation osTicket on a CentOS 7 server.

Install osTicket on CentOS 7

Step 1. First, let’s start by ensuring your system is up-to-date.

yum -y update

Step 2. Install LAMP server.

A CentOS 7 LAMP server is required. If you do not have LAMP installed, you can follow our guide here. Also, install the required PHP modules:

yum install php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt

Step 3. Installing osTicket.

The first thing to do is to go to osTicket’s download page and download the latest stable version of osTicket, At the moment of writing this article it is version 1.9.8.1:

mkdir -p /opt/osticket
wget http://osticket.com/sites/default/files/download/osTicket-v1.9.12.zip

Unpack the osTicket archive to the document root directory on your server:

unzip -d /opt/osticket /tmp/osTicket-v1.9.12.zip 
ln -s /opt/osticket/upload /var/www/html/support

We will need to change some folders permissions:

chown apache: -R /var/www/html/support /opt/osticket

Run the following commands to finalize the installation of osTicket:

cd /var/www/html/support 
cp include/ost-sampleconfig.php include/ost-config.php

Step 4. Configuring MariaDB for osTicket.

By default, MariaDB is not hardened. You can secure MariaDB using the mysql_secure_installation script. you should read and below each step carefully which will set a root password, remove anonymous users, disallow remote root login, and remove the test database and access to secure MariaDB:

mysql_secure_installation

Configure it like this:

- Set root password? [Y/n] y
- Remove anonymous users? [Y/n] y
- Disallow root login remotely? [Y/n] y
- Remove test database and access to it? [Y/n] y
- Reload privilege tables now? [Y/n] y

Next, we will need to log in to the MariaDB console and create a database for the osTicket. Run the following command:

mysql -u root -p

This will prompt you for a password, so enter your MariaDB root password and hit Enter. Once you are logged in to your database server you need to create a database for osTicket installation:

create database osticketdb
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL ON osticketdb.* TO 'osticketuser'@'localhost';
flush privileges;
exit;

Step 5. Configuring Apache web server for osTicket.

We will create an Apache virtual host for your WordPress website. First create ‘/etc/httpd/conf.d/vhosts.conf’ file with using a text editor of your choice:

nano /etc/httpd/conf.d/vhosts.conf
IncludeOptional vhosts.d/*.conf

Next, create the virtual host:

mkdir /etc/httpd/vhosts.d/
nano /etc/httpd/vhosts.d/support.yourdomain.com.conf

Add the following lines:

<VirtualHost YOUR_SERVER_IP:80>
ServerAdmin webmaster@yourdomain.com
DocumentRoot "/var/www/html/support/"
ServerName support.yourdomain.com
ServerAlias www.support.yourdomain.com
ErrorLog "/var/log/httpd/yourdomain.com-error_log"
CustomLog "/var/log/httpd/yourdomain.com-access_log" combined

<Directory "/var/www/html/support/">
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>

Save and close the file. Restart the apache service for the changes to take effects:

systemctl restart httpd.service

Step 6. Accessing osTicket.

osTicket will be available on HTTP port 80 by default. Open your favorite browser and navigate to http://support.yourdomain.com or http://support.server-ip and complete the required steps to finish the installation. If you are using a firewall, please open port 80 to enable access to the control panel.

Congratulations! You have successfully installed osTicket. Thanks for using this tutorial for installing the osTicket (Open source ticketing tool) on CentOS 7 system. For additional help or useful information, we recommend you to check the official osTicket website.

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